1Win Help & Support

All players have a chance to face challenges. That’s why professional support service is available 24 hours a day 7 days a week. If there are any payment issues, or if account difficulties arise, support is always ready to aid.

What Support Can Help With

Support has a specified number of issues that is able to be rectified:

• Concerns about payment that are pending.
• Account verification.
• Withdrawal or deposit transactions.
• Understanding of bonus schemes and promotions.
• Assistance with issues related to mobile app installation.

How to Contact the Team

Users are unrestricted to a particular channel of communication:

• Live Chat – Available directly on the 1Win website in the bottom corner. The fastest way to get a response, usually within a few minutes.
• Email – Write to [email protected] if you need to explain your issue in detail or attach documents and screenshots. This option is especially useful for account verification or disputes.
• Phone Hotline – Call 8 (800) 301 77 89 to speak directly with an operator. Ideal for urgent problems or if you prefer personal communication. Note: your provider may apply standard call charges.

How to Get Faster Replies

To ensure your request is processed quickly:

• Always provide the email used during registration.
• Add a clear subject line if you are writing an email.
• Explain the problem in detail while avoiding gaps.
• If the screenshots or documents clarify, include them.

24/7 Assistance

1Win’s support is available round the clock. There is no concern of the time zone or the device you use, as you can always be in touch with a qualified operator who helps you in resolving the query quickly, and allows you to resume your game or betting immediately.